E-shop rules - Ellamé šilkinės veido kaukės

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E-shop rules

1. General Provisions

1.1. These Ellame e-shop rules (hereinafter – the Rules) regulate the rights, obligations and liability of the person (hereinafter – the Buyer) purchasing the goods in the e-shop Ellameshop.eu and e-shop of UAB “Corpus Medica” (hereinafter – the Seller) selling the goods of Ellameshop.eu, as well as other relations associated with the purchase and sale of goods.

1.2. Prior to using the e-shop and the offers that the Seller presents therein, the Buyer must closely read and familiarize with these Rules. By purchasing the goods in the e-shop, the Buyer confirms that they have familiarized with these Rules and will adhere to them.

1.3. The Seller reserves the right to at any time amend the Rules unilaterally, by announcing the amended Rules on the e-shop’s website. The amendments come into force from the moment of amendment and are valid for all transactions concluded after the announcement.

2. Conclusion of Purchase and Sale Agreement

2.1. The purchase and sale agreement in the e-shop is concluded electronically and is deemed concluded from the moment when the Buyer, after selecting and placing an order in the e-shop, filling-out the compulsory fields in the order form and familiarizing with these Rules, clicks the “Payment” button.

2.2. The purchase and sale agreement starts to be performed only from the moment when the Seller receives the confirmation from the bank about the payment for the ordered goods.

2.3. Each agreement concluded between the Buyer and the Seller is archived on the Seller’s database.

2.4. These persons have the right to make purchases in the Seller’s e-shop: natural persons having legal capacity; minors from fourteen to eighteen years of age only with the consent of parents or guardians, save for cases when they independently dispose of their own income; legal entities; as well as authorized representatives of any above-listed persons.

2.5. By agreeing to these Rules, the Buyer confirms that they have the right to make purchases in the Seller’s e-shop.

3. Ordering of the Goods

3.1. In the e-shop, the Buyer, after selecting the goods and creating the item basket, can purchase the goods without registration. After creating the item basket, the Buyer must input the compulsory data in order to receive the selected goods (name, surname, address, phone number, e-mail and additional information, which may be important when delivering the ordered goods).

3.2. After the Buyer confirms the order, it is sent to ellame.lt. The confirmation is forwarded to the e-mail address the Buyer indicated in the order form that the order has been received and started to be performed.

3.3. If the Buyer selects to pay for the goods at the moment of order, the order starts to be performed after crediting the moneys in the Seller’s bank account.

4. Price of the Goods and Payment

4.1. Prices of the goods on the e-shop are indicated in Euros, including VAT.

4.2. The Seller undertakes to sell the goods based on the prices valid during the moment of submitting the Buyer’s order to the Seller. The price of delivering the good to the Buyer is not included in to the price of the good.

4.2. The price of the purchase and sale agreement is comprised from the sum of all goods being purchased and the tariffs applied for the service of delivering the goods valid during the moment of submitting the order. The price of the delivery of the goods is applicable to the whole ordered item basket and is not distributed to separate goods.

4.3. The Buyer pays for the goods ordered in the e-shop by banking order depending on the payment method chosen during the submission of the order.

5. The Delivery of the Goods

5.1. At the expense of the Seller, the goods are delivered by the company providing courier services based on the mandate of the Seller (hereinafter – the Courier). The delivery of the goods is performed throughout the territory of the Republic of Lithuania; however, goods are delivered to the Curonian Spit based on separate tariffs. The goods are delivered to the address, which the Buyer indicated in the order form of the goods.

5.2. The goods are delivered within the terms indicated in the description of the goods. These terms are preliminary, furthermore, they are not applied when the Seller’s warehouse does not have the necessary goods and the Buyer is informed about the lack of the ordered goods. The Buyer agrees that in exceptional circumstances the delivery of the goods may be late due to the unforeseen circumstances, for which the Seller is not responsible. In such a case, the Seller undertakes to promptly contact the Buyer and coordinate the conditions for the submission of goods. The term for the submission of goods starts to be calculated after the Seller receives the Buyer’s payment for the goods and their delivery services.

5.3. If the goods are late to be delivered for more than 30 workdays through no fault of the Seller or circumstances associated with them and the parties are not able to agree on the extension for the delivery of goods terms or on the change of the ordered goods with analogous or other goods present in the Seller’s e-shop, the Buyer has the right to terminate the agreement and the Seller undertakes to return to the Buyer the paid moneys within 5 calendar days from the termination of the agreement. The moneys are returned to the bank account, from which the payment was made, or to the other Buyer’s account indicated in the Buyer’s announcement about the termination of the agreement.

5.4. If the delivery and transfer of goods to the Buyer did not occur due to the fault of the Buyer or due to the circumstances associated with them (e.g., after delivering the goods at the Buyer’s indicated address it became apparent that the delivery address was indicated erroneously or neither the Buyer, nor the person accepting the goods was not found at the indicated address etc.), the Seller or, based on their mandate, the Courier additionally contacts the Buyer and coordinates a new delivery time suitable for both parties. For such repeat delivery of the goods, the Seller has the right to demand that the Buyer pays an additional delivery fee. If the Buyer unsubstantiated does not accept the goods even during their repeat delivery, it is deemed that the Buyer terminated the Agreement and the order of the Buyer is annulled. About this, the Buyer is informed in their registration form or via the e-mail address indicated in the submitted order form. In such a case, the Seller within 5 calendar days from the termination of the Agreement undertakes to return to the Buyer the moneys paid, by deducting from the returnable sum all of the executed delivery fees of the goods. The moneys are returned in to the bank account, from which the payment was performed.

5.5. After delivering the goods to the address indicated by the Buyer, the goods are transferred to the Buyer or to any other person located at the address indicated by the Buyer. The Buyer confirms their understanding that any person located at the address indicated by the Buyer (hereinafter – the Representative of the Buyer) will be deemed suitable person for the acceptance of goods.

5.6. During the acceptance of the goods, the Buyer must inspect the condition of the consignment (whether the packaging is not crumpled, wet, ripped or in any other way externally damaged), the assortment and quantity of the goods. After noticing the infringements of the external appearance of the consignment and/or good, discrepancies of the assortment and/or quantity of the goods, the Buyer (the Representative of the Buyer) must indicate this in the consignment delivery confirmation submitted by the Seller or Courier (VAT invoice, cargo’s waybill or in any other analogous document) and write, as well as sign together with the Courier a free form infringements/discrepancies deed of the consignment and/or good. If the Buyer (the Representative of the Buyer) did not perform these actions when the Seller or Courier were present, the Buyer does not have the right to lodge a claim regarding the infringements of the consignment and/or goods appearance or discrepancies of the assortment and/or quantity of goods. The infringements/discrepancies recorded during the transfer of the goods are eliminated based on the procedure and the terms coordinated by the Buyer and the Seller.

5.7. If the Buyer (the Representative of the Buyer) signs without any notes the confirmation of the delivery of the consignment (VAT invoice, cargo’s waybill or other analogous document), it is deemed that the goods have been delivered in an undamaged packaging and the assortment, quantity and property of goods conform to the conditions of the purchase and sale agreement.

5.8. The goods are delivered abroad. Regarding the time of delivery and fees please write via e-mail: info@ellame.lt or contact us by phone:

6. The Change and Return of Goods

6.1. The return of the goods purchased in the e-shop is performed by following the provisions of the Civil Code of the Republic of Lithuania, 17 August 2001 Minister of Agriculture of the LR Prescript No. 258 “Regarding the Confirmation of the Rules of Sale of Goods and Provision of Services, when Agreements Are Concluded by Using Means of Communication” and 29 June 2001 Minister of Agriculture of the LR Prescript No. 217 “Regarding the Confirmation of the Rules of Return and Change of the Goods”.

6.2. The Seller changes or takes back the goods, the form, size, color, model or complement of which the Buyer does not like, within 14 days from the day of delivering the goods at the <...> shop located at the address indicated in “Contact Information”. The expenses for the delivery of goods are not refundable. The Buyer returns the goods that they did not like via their own transport or pays for the expenses of their return.

6.3. After the Buyer decides to terminate the agreement and inform the Seller about this, the Buyer loses the right to use the good from the day of forwarding the announcement. The date and time of forwarding the announcement are determined in accordance to the Buyer’s announcement forwarding time. If it is determined that the good was consumed (used), damaged or its appearance changed after the forwarding of the announcement, the Seller has the right to refuse to terminate the agreement.

6.4. The Buyer may use the right to return the goods, if the good was not being used, it is not damaged, did not lose its appearance and is not ordered in accordance to the special order. The Buyer may return the goods purchased according to the special order only when they do not conform to the quality requirements. The returnable goods must have a full set. The Buyer is responsible for the full complement and packaging of the goods. If the goods are not fully complemented and properly packaged, the Seller or their representative may refuse to accept the returnable goods. The changes of the appearance of the good or its packaging, which were necessary in order to inspect the good, cannot be deemed essential changes of the appearance of the good.

6.5. If the purchased good did not conform to the quality requirements, the Seller undertakes to change ill quality good with quality good, respectively minimize the price of the good or return the moneys paid for the goods or delivery of them within 7 days from the submission of the request. The goods must be returned in the original good and packaging package. Furthermore, the Buyer must submit the original VAT invoice and the filled-out and signed return form, wherein the reason for the return of the goods must be indicated.

6.6. When the goods sold to the Buyer do not conform to certain requirements of the order, the Buyer agrees to firstly inform about this via phone: +370 37 312673 and the Seller undertakes to take up all of the actions to eliminate the current shortfalls, if such shortfalls occurred through the fault of the Seller or third persons acting on behalf of them. The Seller within a reasonable time agreed with the Buyer eliminates the shortfalls. If the Seller does not eliminate them, the Buyer has the right to defend their rights in accordance to the procedure determined in the Civil Code of the Republic of Lithuania.

7. Liability

7.1. The Buyer is liable for the correctness of data submitted in the form of the order. The buyer assumes liability for the outcomes that happened due to the erroneous or incorrect data submitted in the form of the order.

7.2. For the infringement of the purchase and sale agreement, which was concluded by using the e-shop, the parties are liable in accordance to the procedure determined by the statutes of law of the Republic of Lithuania.

7.3. The Seller is not responsible for the information submitted on the web pages of other companies, even when the Buyer accesses them through the links that are placed on the Sellers’ e-shop.

7.4. The Seller is not responsible for the fact that the color, form or other parameters of the goods placed in the e-shop do not conform to the real size, form and color of the goods due to the properties of the Buyer’s monitor.

  8. Processing of Personal Data

8.1. The Buyer, when forming the order and clicking on “I have read and agree with Privacy Policy”, confirms that they agree to submit to the Seller the personal data indicated in these Rules and in the form of the order and does not object that the Seller would process them for the purposes of Internet commerce.

8.2. More on privacy policy in “Privacy Policy”.

9. Processing of Personal Data

9.1. These Rules have been prepared by following the statutes of law of the Republic of Lithuania. The law of the Republic of Lithuania is applicable for the legal relations stemming from these Rules.

9.2. All of the disputes emerging from the performance of these Rules are solved by way of negotiations. If an agreement is not reached, the disputes are solved in accordance to the procedure determined by the laws of the Republic of Lithuania.

9.3. If there are problems with the good purchased on the e-shop, the Buyer must write to: info@ellame.lt

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